I made a transaction from Bitrota to another Exchange/Wallet, but I haven’t received my funds yet. Why?
If you encounter an issue where your withdrawal is missing, please check the corresponding log in the [Withdrawals History] page in your Account first. Normally, a TxID will be generated within 60 to 90 minutes, indicating that Bitrota has begun the transfer on the corresponding blockchain.
Here are the steps to follow when checking the confirmations:
- If the blockchain showed that the transaction has not yet been confirmed, please be patient and wait for the confirmation process to complete.
- If the blockchain showed that the transaction is already confirmed, which means that Bitrota has transferred coins successfully and cannot do anything to help you.
- If you still had issues, please negotiate to the owner of destination address.