Withdrawals missing

  • 2.12.2019 19:34:23

I made a transaction from Bitrota to another Exchange/Wallet, but I haven’t received my funds yet. Why?

If you encounter an issue where your withdrawal is missing, please check the corresponding log in the [Withdrawals History] page in your Account first. Normally, a TxID will be generated within 60 to 90 minutes, indicating that Bitrota has begun the transfer on the corresponding blockchain.

Here are the steps to follow when checking the confirmations:

  1. If the blockchain showed that the transaction has not yet been confirmed, please be patient and wait for the confirmation process to complete.
  2. If the blockchain showed that the transaction is already confirmed, which means that Bitrota has transferred coins successfully and cannot do anything to help you.
  3. If you still had issues, please negotiate to the owner of destination address.